If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt, and we will set up a claim for the product. Once this claim has been processed by we will reach out to you to return the product and send out a replacement.
We may request pictures to further assist with the completion of the claim.
UPS will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.
Most Claim Investigations take 7-10 Business Days
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